Return Policy

At The Timber Carve, we take immense pride in delivering products of unparalleled quality. Prior to dispatch, each item undergoes thorough scrutiny to ensure it meets our rigorous standards. However, we understand that unforeseen circumstances may arise.

Conditions for Return

In the rare event that a product arrives damaged or exhibits a fault, we encourage you to connect with our customer service promptly. This can be done through our designated channels to facilitate a swift resolution.

Initiating a Return:

Customers are entitled to a four-day window from the date of receiving the order to report any issues and request a return. Our team will guide you through the necessary steps to facilitate a seamless return process. and all made-to-order items carry a 20% restocking fee. If you are returning your item due to a fault, you must inform us within 5 days of delivery.

Our Commitment:

Upon receiving your concern, our dedicated team will work diligently to assess the situation and provide appropriate solutions, including a refund or exchange.

At The Timber Carve, we value your satisfaction and are committed to addressing any issues with the utmost professionalism and efficiency.