FAQs

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FAQs

General Question

At The Timber Carve, we stand out for our commitment to craftsmanship and elegance. Our curated wooden products, handmade by skilled artisans, reflect a dedication to quality and attention to detail that sets us apart. We take pride in offering timeless pieces that tell stories of artistry and passion.

The Timber Carve is headquartered in the picturesque city of Dehradun, India. Our location is not just a base; it’s a hub of artistic inspiration, surrounded by the rich traditions that influence our handcrafted creations.

Mr. Karan Kumar, a visionary entrepreneur, founded The Timber Carve. Our mission goes beyond commerce—we aim to spread love and peace globally through the unparalleled beauty of our handcrafted wooden products. Each creation is a testament to our commitment to preserving the legacy of craftsmanship.

 

We source and utilize only the highest quality wood for our creations. The choice of wood is a crucial element in ensuring the durability, aesthetics, and overall quality of our products.

 

Yes, we proudly offer worldwide shipping to bring the warmth of handcrafted wooden pieces from The Timber Carve to your doorstep. Our commitment to serving a global clientele ensures that anyone, anywhere can experience the timeless beauty and functionality of our products.

 

Our skilled artisans meticulously handcraft each product, preserving a legacy of craftsmanship that transcends time. Each creation is not just an item; it’s an embodiment of artistry and dedication, showcasing a rare fusion of aesthetics and functionality.

 

We specialize in B2B excellence, offering discerning businesses worldwide a distinguished selection of handcrafted wooden decoratives and furniture. Our seamless global inquiry process, along with a comprehensive rate list, ensures transparency and clarity in our pricing structure. Partnering with us means adding statements of refinement and distinction to your inventory.

 

For B2B inquiries and to access our comprehensive rate list, simply contact us today. We invite retailers, designers, and business entities to embark on a journey with The Timber Carve, where excellence meets aesthetics, and every product is a timeless statement of handcrafted wooden artistry.

Payment & Policy

We accept a variety of payment methods to provide flexibility for our customers. Currently, we support major credit cards, debit cards, and secure online payment gateways. Feel free to contact us if you have specific payment-related inquiries.

 

Absolutely. The Timber Carve prioritizes the security of your payment information. Our website employs robust encryption and security measures to ensure that your personal and financial details are protected during transactions.

 

A: We require 100% advance payment for all bulk orders placed on our website. Additionally, we accept payment via Letter of Credit (LC) for your convenience.

Note: Our shipping terms operate on Free On Board (FOB), meaning the cost of delivering goods to the nearest port is included in the product price.

 
 
 
 

We strive for customer satisfaction. If, for any reason, you are not satisfied with your purchase, please refer to our detailed refund policy. It outlines the conditions and steps to initiate a return or refund.

 

Once an order is placed, it enters our processing system quickly to ensure timely delivery. Modifications or cancellations may be possible if requested promptly. Contact our customer service team to discuss any changes to your order.

 

Our shipping policy is designed to provide you with a seamless experience. We offer worldwide shipping, and our policy covers estimated delivery times, shipping costs, and tracking information. Check our shipping policy for detailed information.

 

International orders may be subject to customs duties or taxes, depending on the destination country. Customers are responsible for these additional charges. Review our international shipping information for details and guidelines.

 

For any inquiries related to payments, refunds, or policies, please reach out to our dedicated customer service team. You can find our contact information on our website, and we are here to assist you promptly.